# Viome Support Center > Viome Support Center knowledge base – help articles and documentation. ## General Questions - [How Does Viome Work](https://support.viome.com/en_us/how-does-viome-work-HkIs8WCQ9.md): To get started and learn about your gut microbiome, what foods are recommended as your "super foods" or "avoid foods..." Purchase a Full Body Inte... - [What are the differences between the Gut Intelligence, Full Body Intelligence, and Oral Health Intelligence tests?](https://support.viome.com/en_us/what-is-the-difference-between-the-health-intelligence-test-and-the-gut-intelligence-test-Hy9RMhliY.md): The Gut Intelligence test analyzes your s tool sample . The Gut Intelligence Test includes a gut microbiome test, where a stool sample is submitted for... - [Which countries can Viome products be purchased and shipped to?](https://support.viome.com/en_us/where-is-viome-available-and-in-which-countries-S1kTG2esY.md): Where are Viome's products and services available? Which countries is Viome available in? Full Body Intelligence and Health Intelligence Test Kits: Aus... - [Do I need to use my test kit as soon as I receive it? Do Viome test kits expire?](https://support.viome.com/en_us/do-i-need-to-use-my-kit-as-soon-as-i-receive-it-do-viome-kits-expire-SkEAGheoY.md): Full Body Intelligence, Health Intelligence, and Gut Intelligence test kits have an expiration date that is six (6) months after original purchase date. We... - [Data and Privacy](https://support.viome.com/en_us/data-and-privacy-ByB1mngsY.md): How Viome protects your data To ensure confidentiality, we separate users' personally identifiable information (PII) from their personal health informati... - [Payment Methods and Information](https://support.viome.com/en_us/payment-information-rJBAM2eot.md): What payment methods, including credit cards, are available? Viome accepts the following payment methods and credit cards: Visa (for all products ... - [What can I expect from the testing process?](https://support.viome.com/en_us/what-can-i-expect-from-the-testing-process-rknEmhejK.md): After purchasing and receiving your test kit, you will: Create an account Register your test kit Complete a questionnaire Collect your test sample... - [About Viome's Full Body Intelligence Test](https://support.viome.com/en_us/about-viome-s-full-body-intelligence-test-rk5Q6Ifc5.md): Visit the Full Body Intelligence test product page for more information! To watch videos on how to collect samples, register, and submit your sample, click... - [About Viome’s Gut Intelligence Test](https://support.viome.com/en_us/about-viome's-gut-intelligence-test-Bybk7hejF.md): Visit the Gut Intelligence test product page for more information! To watch videos on how to collect samples, register, and submit your sample, click here ... - [CancerDetect: About Oral & Throat Test](https://support.viome.com/en_us/cdot-about-BkVlgc59c.md): What kind of cancer does Viome's CancerDetect™ - Oral & Throat test for? CancerDetect™ - Oral & Throat detects the molecular features ass... - [Does Viome test for food allergies or sensitivities?](https://support.viome.com/en_us/do-you-test-for-food-allergies-or-sensitivities-Byrkm2xoY.md): Viome does not test for food allergies or sensitivities. Stool samples do not contain the necessary immune markers needed to pinpoint specific food allergens... - [May I purchase Viome as a gift?](https://support.viome.com/en_us/can-i-purchase-viome-as-a-gift-ry4JQ2goF.md): How to purchase a Viome test kit as a gift You can order Full Body Intelligence, Health Intelligence, and/or Gut Intelligence tests as gifts. To do so: ... - [Can children under the age of 18 or minors use Viome?](https://support.viome.com/en_us/can-children-under-the-age-of-18-or-minors-use-viome-H1cyXngiK.md): Viome’s product & services are available for both adults and minors. For test kits, children under the age of 18 must sign a separate consent f... - [How do I apply a coupon, promotional, or discount code?](https://support.viome.com/en_us/how-do-i-apply-a-coupon-promotional-or-discount-code-Hyc0G3liK.md): Note : Discounts cannot be combined. Only one discount code or coupon can be applied to test kit orders and/or subscription plans. To apply a p... - [I can’t log in to my account](https://support.viome.com/en_us/i-can't-log-in-to-my-account-Sk01Qhgjt.md): Having trouble signing in? Below are some troubleshooting tips. If you're using the website (www.viome.com) : Try clearing your browser... - [Where can I find the Viome mobile app?](https://support.viome.com/en_us/where-can-i-find-the-viome-mobile-app-HyfXm3eot.md): You're able to access your Viome account via web or mobile app. To download Viome's mobile app: Apple iOS via App Store or this link (note... - [Viome Affiliate Program](https://support.viome.com/en_us/viome-affiliate-program-Bk4kXhgjK.md): Viome Affiliate Program The Viome Affiliate Program (previously known as Team Viome or Viome Ambassadors) is a way to get help people on their health jou... - [What is a Viome Story?](https://support.viome.com/en_us/what-is-a-testimonial-By71mhxoK.md): "Viome Stories" Stories are testimonials that are shared directly from our clients and community about their experience with Viome's products and servic... - [Webinars: Signal in the Noise Series & Moves and Moods](https://support.viome.com/en_us/webinar-signal-in-the-noise-series-BkvuqtgBc.md): Viome's four part webinar Signal In the Noise Series recordings are linked below: Part 1: Understanding Your Viome Scores Part 2: How Viome... - [Viome Clinical Research Studies](https://support.viome.com/en_us/viome-studies-BJMJX2ejt.md): Overview of Clinical Research Studies To learn more about Viome's Clinical Research Studies, please visit this page - https://www.viomelifesciences.com/... - [Viome Official Test Sample Submission, Test Kit Replacement, and Refund Policies](https://support.viome.com/en_us/viome-official-sample-return-kit-replacement-and-refund-policies-ryU0zhlst.md): Full Body Intelligence, Health Intelligence, Gut Intelligence, or CancerDetect Test Kits Returns and Refund Policy For Full Body Intellig... - [Is Viome available in New York state?](https://support.viome.com/en_us/new-york-S18mSqwya.md): Viome - [Health Intelligence Test Discontinuation](https://support.viome.com/en_us/health-intelligence-test-discontinuation-B1lUansmA.md): Health Intelligence Test Discontinuation - [How to Obtain a Receipt or Invoice for FSA/HSA Reimbursement](https://support.viome.com/en_us/how-to-obtain-a-receipt-or-invoice-for-fsa-hsa-reimbursement-ByRWa3wjyg.md): If you need a receipt or invoice for Flexible Spending Account FSA or Health Savings Account HSA reimbursement follow these steps to ensure you receive the - [Does Viome use AI in customer support?](https://support.viome.com/en_us/does-viome-use-ai-in-customer-support-H1xIzRyKWg.md): Yes Viome uses artificial intelligencepowered tools including a customer service chatbot to help answer questions provide support and improve your overal - [Coaching Sessions](https://support.viome.com/en_us/coaching-sessions-BJ9ndshtx.md): What to Expect in a Viome Wellness Coaching Session A wellness coaching session is designed to help you better understand your Viome results and turn them into ## Shipping Questions - [Which countries can Viome products be purchased and shipped to?](https://support.viome.com/en_us/where-is-viome-available-and-in-which-countries-S1kTG2esY.md): Where are Viome's products and services available? Which countries is Viome available in? Full Body Intelligence and Health Intelligence Test Kits: Aus... - [Is Viome available in New York state?](https://support.viome.com/en_us/new-york-S18mSqwya.md): Viome - [What shipping options does Viome offer?](https://support.viome.com/en_us/what-shipping-options-do-you-offer-SJlyQ2giY.md): Viome's test kits are shipped via the United States Postal Service (USPS) standard ground shipping. For shipping to addresses in the United States,... - [Do I need to pay for shipping my test sample to the lab?](https://support.viome.com/en_us/do-i-need-to-pay-for-shipping-my-sample-back-to-the-lab-ry6Xm2xsY.md): If located in the United States , shipping your sample to Viome's lab is prepaid via USPS (United States Postal Service). If located outside of the ... - [Subscription Order Delivery Timeline](https://support.viome.com/en_us/precision-supplementstm-shipping-H1mCMhgsY.md): Supplements Shipping Overview Your Precision Supplements are custom-made and formulated based on your Health Intelligence or Gut Intelligence test results.... - [How to Update Your Shipping Address for Future Subscription Orders](https://support.viome.com/en_us/how-to-change-supplements-shipping-address-rkRgsKMWj.md): Please be aware that your shipping address can only be changed for future supplements orders Any supplements orders that have been charged billed started - [United States - Test Sample Submission Shipping Instructions](https://support.viome.com/en_us/united-states-sample-return-shipping-instructions-HJ6TG3eot.md): After collecting your test sample, it will be stable for up to 4 weeks (while in transit). Note that when Viome's lab receives your sample, it may ta... - [International - Test Sample Submission Shipping Instructions](https://support.viome.com/en_us/international-sample-submission-shipping-instructions-HkcnR8Bwc.md): After collecting your test sample it will be stable for up to 4 weeks while in transit Note that when Viomes lab receives your sample it may ta - [International - Harmonized System Tariff Codes for Customs](https://support.viome.com/en_us/international-shipping-rkKDY21Wi.md): If you are located outside of the United States and your courier DHL FedEx etc requests a Harmonized System HS code for Customs please reference th - [Viome Official Test Sample Submission, Test Kit Replacement, and Refund Policies](https://support.viome.com/en_us/viome-official-sample-return-kit-replacement-and-refund-policies-ryU0zhlst.md): Full Body Intelligence, Health Intelligence, Gut Intelligence, or CancerDetect Test Kits Returns and Refund Policy For Full Body Intellig... ## Subscription Management - [How to Manage My Subscription](https://support.viome.com/en_us/precision-supplementstm-how-to-manage-subscriptions-Sy9nG3giF.md): To manageyour supplements subscription Login to your Viome account Click on More left sid - [Purchasing Viome Subscription Products](https://support.viome.com/en_us/how-to-purchase-supplements-BJ23M3loF.md): Have you purchased and completed a Full Body Intelligence Health Intelligence or Gut Intelligence test NO If you do not have existing test resul - [How to Pause or Resume Your Supplements Subscription Orders](https://support.viome.com/en_us/how-to-pause-or-resume-your-supplements-subscription-rJo2z3gsY.md): To temporarily pause delivery of your monthly supplements as part of your subscription plan Login to your Viome account - [How to Change Next Delivery or Order Date for Supplements](https://support.viome.com/en_us/how-to-change-your-next-supplements-delivery-date-BJ33fheoF.md): Please select from the following To pause your supplements delivery please see this support article You can pause your subscription without contacti - [How to Update Your Shipping Address for Future Subscription Orders](https://support.viome.com/en_us/how-to-change-supplements-shipping-address-rkRgsKMWj.md): Please be aware that your shipping address can only be changed for future supplements orders Any supplements orders that have been charged billed started - [How to Change or Update Billing Information for Your Subscription](https://support.viome.com/en_us/how-to-update-your-subscription-payment-information-r1FAG2git.md): To update your subscription payment info including if you receive a notification that your payment did not process follow the steps below Login to your - [How to Change My Subscription Plan](https://support.viome.com/en_us/changing-my-subscription-plan-Syihf3got.md): To request a change to your subscription plan Please submit a request to Viomes customer service team to change your subscription plan Be sure to inclu - [How to Reactivate My Subscription](https://support.viome.com/en_us/how-to-reactivate-my-subscription-S1tM7lmUi.md): To reacti - [How to Cancel Subscription](https://support.viome.com/en_us/how-to-cancel-supplements-subscriptions-HyohzhgoF.md): Submit your subscription cancellation request by clicking this link REQUEST SUBSCRIPTION CANCELLATION or by calling b - [Viome Official Test Sample Submission, Test Kit Replacement, and Refund Policies](https://support.viome.com/en_us/viome-official-sample-return-kit-replacement-and-refund-policies-ryU0zhlst.md): Full Body Intelligence, Health Intelligence, Gut Intelligence, or CancerDetect Test Kits Returns and Refund Policy For Full Body Intellig... - [Get My Supplements Sooner](https://support.viome.com/en_us/get-my-supplements-sooner-ry3HaFLIxx.md): If you are a current subscriber and would like to receive your next order as soon as possible you can request the order using the I need it sooner feature ## Oral Health Intelligence™ Test - [About Viome's Oral Health Intelligence Test](https://support.viome.com/en_us/about-viome-s-oral-health-intelligence-test-S1eqv9zDj.md): Visit the Full Body Intelligence test product page for more information To watch videos on how to collect samples register and submit your sample ## CancerDetect™ Oral & Throat Test - [CancerDetect: About Oral & Throat Test](https://support.viome.com/en_us/cdot-about-BkVlgc59c.md): What kind of cancer does Viome's CancerDetect™ - Oral & Throat test for? CancerDetect™ - Oral & Throat detects the molecular features ass... - [CancerDetect: Shipping](https://support.viome.com/en_us/cancerdetect-shipping-S19eB2cp5.md): How long does CancerDetect™ Test test shipping take? After purchasing a CancerDetect™ - Oral & Throat test and completing an initial ... - [CancerDetect: How do I complete the Oral & Throat test](https://support.viome.com/en_us/cdot-how-to-complete-BkCQXFo55.md): How does the CancerDetecttrade Oral Throat test work All materials needed to complete the test included such as detailed instructions collection tu - [CancerDetect: How will I receive my Oral & Throat test results](https://support.viome.com/en_us/cdot-how-will-i-receive-my-results-rykP4Ki99.md): How will I receive my results? You will be contacted by a healthcare provider (PWNHealth) when your results are available either by phone call or via your ... - [CancerDetect: Multiple Test Kits in the Same Household](https://support.viome.com/en_us/cancerdetect-multiple-kits-in-the-same-household-HyvP3PKaq.md): If you purchased multiple CancerDetect tests for your household, some special notes: Each test kit can only have one unique email address associated with ... - [CancerDetect: May I purchase Viome as a gift?](https://support.viome.com/en_us/cancerdetect-may-i-purchase-viome-as-a-gift-H1wcZOFa9.md): You can order CancerDetect™ - Oral & Throat as a gift. To do so: Purchase a CancerDetect™ - Oral & Throat test. Have the t... - [United States - Test Sample Submission Shipping Instructions](https://support.viome.com/en_us/united-states-sample-return-shipping-instructions-HJ6TG3eot.md): After collecting your test sample, it will be stable for up to 4 weeks (while in transit). Note that when Viome's lab receives your sample, it may ta... ## Precision Supplements, Probiotics + Prebiotics, Oral Lozenges, Toothpaste & Gel - [Directions for Precision Supplements, Probiotics + Prebiotics, Oral Lozenges, and/or Toothpaste & Gel](https://support.viome.com/en_us/viome-precision-supplements-and-probiotics-+-prebiotics-directions-for-use-HJ9nGnxiK.md): How should I take my supplements and probiotics + prebiotics? Be sure to always check the name on the supplements package to be sure it is yours. ... - [About Precision Supplements, Probiotics + Prebiotics, VRx MyBiotics Lozenges, and VRx MyBiotics Toothpaste & Gel](https://support.viome.com/en_us/about-precision-supplementstm-H1HCGhgiF.md): What are Precision Supplements™? Viome offers custom-made, personalized supplements just for you. Viome’s Precision Supplements™ are ma... - [Adjusting to Precision Supplements: Guidance for Comfort](https://support.viome.com/en_us/what-to-expect-while-adjusting-to-your-new-precision-supplements-Sk63G3ejY.md): What to expect when starting and adjusting to Precision Supplements When you open your first box of supplements, you will see a card on top. This is where ... - [Discomfort with Taking Precision Supplements and/or Prebiotics + Probiotics](https://support.viome.com/en_us/discomfort-with-precision-supplements-ryCRz3goK.md): If you are experiencing any discomfort with your new Precision Supplements itmay take some time for your biology to adjust to the new regimen Some us - [Subscription Order Delivery Timeline](https://support.viome.com/en_us/precision-supplementstm-shipping-H1mCMhgsY.md): Supplements Shipping Overview Your Precision Supplements are custom-made and formulated based on your Health Intelligence or Gut Intelligence test results.... - [Ingredients in Precision Supplements, Probiotics + Prebiotic, Oral Lozenges, and Toothpaste & Gel](https://support.viome.com/en_us/precision-supplementstm-ingredients-r1h6Ghxot.md): What's in Viome Precision Supplements™? For a full list of supplements ingredients, please read this blog article . To see how supplements are manu... - [Formula Updates for Supplements, Probiotics + Prebiotics, Oral Lozenges, and/or Toothpaste & Gel](https://support.viome.com/en_us/precision-supplementstm-formula-updates-S100M2xjt.md): When does my Precision Supplements formula get updated? Whenever you choose to retest with Health Intelligence or Gut Intelligence, your Precision Suppleme... - [Reusable Storage Box for Precision Supplements and Probiotics + Prebiotics](https://support.viome.com/en_us/precision-supplements-completetm-reusable-storage-box-BJd0f2eoK.md): When you receive your first shipment of Precision Supplements & Probiotics + Prebiotics—Keep the box! Subsequent orders will arrive in smaller packagin... - [Can children under the age of 18 or minors use Viome?](https://support.viome.com/en_us/can-children-under-the-age-of-18-or-minors-use-viome-H1cyXngiK.md): Viome’s product & services are available for both adults and minors. For test kits, children under the age of 18 must sign a separate consent f... - [Pregnancy and your Precision Supplements](https://support.viome.com/en_us/pregnancy-and-your-precision-supplements-Bkahf3xjF.md): If I become pregnant, how should I proceed with my supplements subscription? General information Perinatal nutrition is critic... - [Why are some supplements ingredients listed twice with different amounts?](https://support.viome.com/en_us/why-are-some-supplement-ingredients-listed-twice-with-different-amounts-r1XAG3xoY.md): The Nutrients in the top panel of Supplement Facts are dosages displayed in units regulated by the FDA. This is the actual amount of each vitamin or minera... - [Removing Ingredients in Precision Supplements Formulations](https://support.viome.com/en_us/removing-ingredients-in-supplements-rkdL5Kv0T.md): Be sure to