If you are in the United States, a self-addressed return mailer with postage paid should be included in your kit - just drop it in the mail. Please note that customers outside the U.S. are required to pay for their own return shipping.
For Canadian users, please visit https://viome.com/shipping/ca-post-office/ for shipping instructions.
For U.K. users, please visit https://viome.com/shipping/uk-online/ for shipping instructions.
If you live in the U.K. and a Royal Post office refuses to accept your sample, please see the information below:
Please note that Viome commercial samples are exempt Human Specimens and therefore DO NOT fall under Category B Biological Substances. This means they are not infectious and not hazardous.
You may also refer them to the IATA (International Air Transport Association) regulations found on the Royal Post website here.
In the “Exceptions” section, you will see that your sample does not include pathogens and is not treated as a Dangerous Good.
If you have any questions or concerns, please submit a request to our Customer Experience team.