Usually, your kit will be delivered to you in about 5 business days for customers in the U.S., please note that international deliveries can take longer. If you have been waiting 2 weeks or more, please allow us the opportunity to help you.

To check on your kit, click here to Submit a Request.

  1. Choose I am a Viome Customer.
  2. Next select I have a question about Shipping.

Be sure to provide us with your order date and we will begin investigating for you.