Once we receive your sample and all of your questionnaire responses, it takes 3-4 weeks to produce your results and recommendations. You can check to see if we've received your sample by going to "Kit Tracking" in your Viome account and checking the kit tracker for the status!
To see if your questionnaires are completed, log in to the website or the mobile app and visit the "Complete Questionnaires" section. From there, you should be able to see if each of the six questionnaires is finished. Viome questionnaires include the following:
Each section should have a green check-mark underneath the title if the questionnaire is complete. For any questionnaires without a green check mark, click on the questionnaire, answer all questions, and then click the blue "Submit" button at the bottom of the page.
Still have questions? Contact us and we'll be happy to help!