Table of Contents



Am I eligible for Viome?


Eligibility requirements are as follows:


  • You must agree to our Terms & Conditions.
     
  • You must be willing and able to log in to your Viome account on our website or on the Viome mobile app.
     
  • You must be located in the United States, Canada, or the U.K. - If you are outside our service area, please sign up for our international mailing list and we will notify you when Viome becomes available in your area.
     
  • If you are under 18, parental consent is required. See the next section for more information about enrolling a minor.



If you have any questions about eligibility, please contact us.



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Is Viome available for children?


Viome’s service is suitable for everyone, including children ages 0-18.

Viome can be a useful tool for monitoring the development of your child’s microbiome as they get older.

Please note, we require separate consent forms and parental assent for customers under 18. By law, Viome cannot produce results and recommendations for minors until the consent forms are received from the parent(s).


When you are purchasing a Viome subscription for your child, choose "under 18" during the sign-up process and you will be walked through the correct consenting and assenting processes online. Consent forms are available for download as a PDF if you wish to save a copy.

If you have any questions, please 
click here to submit a support request and we're happy to help!


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Can I use Viome if I am pregnant?


Pregnancy will affect your Viome results. However, you may be interested in understanding how your gut microbiome changes during and after your pregnancy. It's completely up to you whether you want to wait until a later date to sign up.


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Can I use Viome if I am taking medication?


Yes, you can still conduct Viome testing while on medication.

You will have an opportunity to input which medications you’re taking in our questionnaires, and this will be taken into consideration when your recommendations are generated.

Some medications, such as antibiotics and antivirals, can affect your microbiome. Whether you choose to test while on antibiotics or not is up to you! If you'd like to wait, we recommend waiting at least 3 months after you finish your course of antibiotics to test.

If you have any questions about your specific situation, please don't hesitate to 
send us a message here!


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Do I need a smartphone to use Viome?


We strive to make Viome easily accessible! It's ok if you don't have a smartphone. You can access your Viome account on the web dashboard. The web dashboard is supported on the latest versions of Chrome, Firefox, Safari and Edge.

To access your web dashboard, simply visit www.viome.com and then click Login at the top right corner of the page.

NOTE: If you do not have a smartphone, you must have regular access to a computer with internet to use Viome. Please use one of the supported browsers listed above. We cannot mail paper copies of your results and recommendations to you for any reason. We apologize for any inconvenience this may cause.

If you have any questions, don't hesitate to 
contact us!


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Viome is not available in my country yet. Can I purchase a subscription anyway?


Currently, Viome can only ship kits to locations in the United States, Canada, and the U.K.

If you live outside our current service area and wish to coordinate testing in one of our service areas, you do so at your own risk and expense.

Our support team is only equipped to handle requests from customers in supported locations. Support is not guaranteed to anyone who resides outside our stated service area. We apologize for any inconvenience this may cause!


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