Before you ship, please ensure that you have completed all the required steps, so that there is no delay in processing your sample:

  • Did you register your kit online? Register your kit by clicking here, or click here to learn more.
  • Did you place the brown capped tube inside the rigid safety bag, and seal it?
  • Did you place the rigid safety bag inside the return mailer, and seal it?
  • Do not include anything in the mailer except your sample. Notes or other items included in the mailer will be immediately discarded upon receipt. If you need help, please contact us

Table of Contents



Shipping Samples from the U.K.


Suggested return shipping for U.K. customers:


You may ship your samples via Royal Mail. There are two options to do this: 


  • Visit a post office. Click here for more information. 
  • Buy and print postage online. Click here for more information.


Regardless of choice, a CN 22 customs form must be submitted with your shipment. This is included with your kit. U.K. customers are required to pay for return shipping.


U.K. - Post Office Guide


Please follow the steps below if you plan to visit post office and send the package.


  • Step 1 - Ensure your sample is sealed in the rigid safety bag, and this is sealed in the return envelope. 
     
  • Step 2 - Sign the CN 22 customs form. 
  • Step 3 - Ask for the “International Standard” shipping option. 


Recipient details are as follows:


Viome, Inc.
Accessioning Department
81 Camino Entrada, Suite 100
Los Alamos, NM 87544


If asked what is in the return envelope, refer to the CN 22 form affixed to the return envelope.


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U.K. - Royal Mail Online Guide


Please follow the steps below if you are using the online method to buy and print your postage.


  • Step 1 - Ensure your sample is sealed in the rigid safety bag, and this is sealed in the return envelope.
     
  • Step 2 - Sign the customs form CN 22 in blue or black ink at the bottom.
  • Step 3 - Go to www.RoyalMail.com.
     
  • Step 4 - Click on “Buy and print postage”.
     

     
  • Step 5 - Click on “Get started now”
     

     
  • Step 6 - Enter Recipient Country. Enter USA for the Recipient Country and 100 grams for Item weight and click “Continue”.
     

     
  • Step 7 - Select “Small Parcel” from the options listed and click “Continue”.
     

     
  • Step 8 - Select Compensation amount “Up to £20” and choose “International Standard” as the shipping option and click “Continue”. Note: the price shown is only an example.
     

     
  • Step 9 - Enter the recipient details as follows, and click "Continue".

    Viome, Inc.
    Accessioning Department
    81 Camino Entrada, Suite 100
    Los Alamos, NM 87544
     

     
  • Step 10 - Add your own sender details and click “Continue”.
     

     
  • Step 11 - Review the “Summary & confirmation” to make sure all details were entered correctly. Select the confirmation regarding weight and that the item is not prohibited or restricted. Agree to the Terms and Conditions. Enter your email address if you would like to receive the confirmation. Click “Confirm & proceed to payment”.
     

     


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Shipping Samples from the U.S.


All Viome customers in the United States are provided with a self-addressed, pre-paid return mailer as part of their kit.

Simply place your sample in the mailer per the instructions in your kit, and drop it off at any USPS (United States Postal Service) pickup location!

If for any reason your kit did not include a pre-paid mailer, or if you have any other questions, please 
contact our customer service team for help.


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Shipping Samples from Canada


Suggested return shipping for Canadian customers:


You may visit a post office to buy postage to return your sample. A step-by-step guide is below. A CN 22 customs form must be submitted with your shipment. This is included with your kit. Canadian customers are required to pay for return shipping.


Canada guide to shipping from the Post Office


Please follow these steps below if you plan to visit post office and send the package.


  • Step 1 - Ensure your sample is sealed in the rigid safety bag, and this is sealed in the return envelope. 
     
  • Step 2 - Sign the CN 22 customs form. 
  • Step 3 - Ask for the “Small Packet USA” shipping option. 


Recipient details are as follows:


Viome, Inc.
Accessioning Department
81 Camino Entrada, Suite 100
Los Alamos, NM 87544


If asked what is in the return envelope, refer to the CN 22 form affixed to the return envelope.



Click here to go back to the Table of Contents.