1. Check your email
After ordering online, you should receive a welcome email from Viome. If you don't see this soon, check your spam folder, or contact us.
2. Keep an eye out for your kit
When your kit ships, you'll receive a second email with your tracking information. Kits typically arrive within 5 business days for U.S. Customers and 1-2 weeks for International Customers due to Customs.
3. When you receive your kit, register it online immediately
When your kit arrives, the first thing you need to do is register it to your account online. Steps on how to do this are available at this link.
4. Answer your questionnaires and collect your sample
Log in to your Viome account, either on the website or on the mobile app, and complete all 6 questionnaires. Collect your sample by following the instructions included with your kit.
5. Track your progress
You can track the process of your sample by logging into your Viome account. You can also see if you have any questionnaires to complete. It's important to know that after we have received your completed questionnaires and your Gut Intelligence sample, you'll receive your results and recommendations within 3-4 weeks. If your questionnaires have not been completed, this will delay the release of your results and recommendations.