Before you ship a sample back to us, please ensure that you have completed all the required steps, so that there is no delay in processing your sample:
1. Did you register your kit online?
2. Did you place the brown capped tube inside the rigid safety bag, and seal it?
3. Did you place the rigid safety bag inside the return mailer, and seal it?
Note: Your sample is stable in the mail for upwards of 4 weeks. If for any reason your sample is compromised when it reaches our lab, we will provide you with a new collection kit.
How to ship collected samples back to Viome
Viome customers in the United States are provided with a self-addressed, pre-paid return mailer as part of their kit. The recipient details should be as follows:
81 Camino Entrada, Suite 100
Los Alamos, NM 87544
Simply place your sample in the mailer per the instructions in your kit, and drop it off at a USPS (United States Postal Service) pickup location in one of the approved service areas. We recommend that you get your sample in the mail no later than the next business day after collection.
Your sample is stable in the mail for upwards of 4 weeks. If for any reason your sample is compromised when it reaches our lab, we will provide you with a new collection kit.
If for any reason your kit did not include a pre-paid mailer, or if you have any other questions, please contact our customer service team for help.