Getting Started

I just signed up for Viome. What happens next?
We’re thrilled to have you as a Viome customer! First things first: Download the Viome App (available from the App Store and Android Store) Next, log ...
Sun, 29 Apr, 2018 at 1:25 PM
I purchased a kit. How do I register?
We've got good news! If you purchased your kit online, you've already registered! Log in using your email address and the password you set up ...
Thu, 3 May, 2018 at 1:18 PM
How can I make sure that I completed all of my questionnaires?
Once you finish answering all questions, you should see green check marks next to your completed questionnaires in the Viome app and on the website.  Th...
Thu, 3 May, 2018 at 1:21 PM
I’m not able to log into the app, it says my email address is in use.
If you get this message, then you may be on the "Buy Now" screen instead of the login screen.  Click here to access the log in page, and attem...
Thu, 3 May, 2018 at 1:23 PM
I just received my Viome kit. Is there anything I need to do before I start my testing?
Yes! Before starting your Gut Intelligence™ test, you'll need to take a few steps first. Scan the QR code on the tube into your app by tapping “Add I...
Thu, 3 May, 2018 at 4:32 PM
Does Viome recommend supplements? Can I buy them from you?
We may make supplement recommendations based on your unique results. Whether you choose to take them is completely up to you! Viome does not sell supplement...
Sat, 14 Apr, 2018 at 1:56 PM
If I sign up for Viome, should I still see my physician?
Our goal is to empower you with the tools to maximize your personal wellness. Viome’s service does not take the place of any health practitioner or physicia...
Sat, 28 Apr, 2018 at 8:49 PM
I’m worried about the security of my data. What are you doing to make sure it stays secure?
At Viome, we take privacy and security very seriously. We keep your information safe from the moment you enroll, starting with our payment system, which has...
Sat, 14 Apr, 2018 at 2:03 PM
What web browsers do you support?
The Viome website is supported on the most recent versions of Chrome, Safari, Firefox, and Microsoft Edge.
Wed, 6 Jun, 2018 at 9:01 AM