Managing Your Viome Account

Can I receive a refund if I decide to cancel early?
At Viome, we offer an annual service. While you may opt out of participation at any time to avoid future charges, the full subscription amount you paid initi...
Sat, 28 Apr, 2018 at 8:54 PM
How can I change the credit card on file?
We would love to help you update the credit card we have on file. To do this, you can give us a call at 505-672-5785 and we can connect you to our billing t...
Thu, 3 May, 2018 at 3:53 PM
How can I confirm that my account is active?
Can you log in here, or via our App (Android or iTunes)? If so, your account is active! If you are able to log in to our website or App using your em...
Thu, 3 May, 2018 at 3:56 PM
How can I update my email address?
To update your email address, click here to Submit a Request. Choose I am a Viome Customer. Next select I need help with my Viome Account. Finally choos...
Thu, 3 May, 2018 at 3:57 PM
Can I suspend my account?
There are scenarios where we may be able to help you with special circumstances. Each request must be reviewed by our Support Team. To request a suspens...
Thu, 3 May, 2018 at 3:57 PM
How can I see which Viome plan I’m currently on?
Currently, we only offer one plan (the Essential Annual plan). If you signed up after December 2017, you will be on the Essential plan. While we no longer o...
Thu, 10 May, 2018 at 5:03 PM
Viome and GDPR
NOTE: This article pertains to Viome customers in the UK. For more information on GDPR, click here. Table of Contents 1. What is GDPR? 2. Is Viome GDPR...
Fri, 22 Jun, 2018 at 10:26 AM