About Shipping & Delivery

How do I ship my samples back to Viome?
If you are in the United States, a self-addressed return mailer with postage paid should be included in your kit - just drop it in the mail. Please note tha...
Tue, 5 Jun, 2018 at 10:03 AM
I am not in the UK, Canada or the US, can I ship my samples to a friend or relative in one of these countries, who can then submit my sample to Viome for testing?
We can only ship to locations in the United States, Canada, and the U.K. If you live outside our current service area and wish to coordinate testing in one o...
Sat, 28 Apr, 2018 at 9:50 PM
I did not receive my kit.
Usually, your kit will be delivered to you in about 5 business days for customers in the U.S., please note that international deliveries can take longer. If...
Fri, 4 May, 2018 at 10:07 AM
Can I delay the arrival of my testing kit? I want to order now, but won’t be around to receive the kit.
Kits are shipped automatically after ordering, and typically arrive in 5 business days. We recommend ordering when you will be available to receive the kit.
Sat, 28 Apr, 2018 at 9:53 PM
How are the Viome kits shipped? How long will it take to receive them?
Your Viome kits ship via the United States Postal Service. Once your kits have shipped, you can expect to receive them in 5 business days. Please note that ...
Wed, 20 Jun, 2018 at 1:16 PM