About Viome Testing

How do I order a retest?
IMPORTANT: Additional tests ordered are for your account only, and are non-transferrable. If you're an existing customer, and you'd like to orde...
Thu, 21 Jun, 2018 at 1:59 PM
How long does it take for test results to be posted/available for me to review?
Your recommendations will be loaded into your Viome app approximately 4 weeks after we receive your Gut Intelligence sample and completed app questionnaires....
Sun, 29 Apr, 2018 at 1:32 PM
I think I messed up one of my samples. What should I do?
We're sorry to hear that! If you experienced any trouble collecting your sample, or need additional materials, we are more than happy to help and get y...
Fri, 15 Jun, 2018 at 2:07 PM
Will I receive my raw data with my results?
Raw data refers to the sequence of nucleotides on the isolated strands of RNA and is meaningless without the appropriate interpretive software. Microbiome r...
Sun, 29 Apr, 2018 at 1:34 PM
I misplaced my Viome kit instruction cards. Where can I find copies of the instructions?
Instruction cards for collecting your Gut Intelligence sample are below:
Tue, 29 May, 2018 at 12:07 PM
I still see the MI questionnaire on the app. Do I need to take my test?
No, you don’t need to take the test. Please ignore the the MI questionnaire in the app.
Mon, 7 May, 2018 at 5:43 PM
What if I have the MI kit? Can I still take my MI test? Do I still need to take the test?
The MI test is no longer required!
Mon, 7 May, 2018 at 5:44 PM